Wansteadium reader Jeffrey puts the case against the closure of Wanstead’s last remaining bank pretty succinctly:
I was angry when NatWest decided to close their branch in South Woodford which was very convenient for me and my family. I accepted that I would have to travel to Wanstead mainly for cash withdrawals and such like. With the impending closure of Wanstead branch please tell me what kind of service you’re providing for your loyal customers these days. Not everyone is techno savvy. How do we get cash and or coins out (we still use cash where I live)! Both branches were always busy on my frequent visits. NatWest – be ashamed of yourselves.
Meanwhile the bank is explaining to customers a range of options for their future banking. They include the same things all the other banks have relied on – going to the nearest branch (Walthamstow), using the Post Office, using mobile or phone banking and, hilariously, using Video Banking. It says:
“Chat to us face to face from the comfort of your home, at at time that suits you.”
That will go down well with fans of Back to the Future II. For older customers constantly warned of the risks of scammers and hoaxes, one suspects it will be less of a draw.
And a final thought – a word of thanks to the loyal and patient staff at the branch who have given years of service to the community.